Your Privacy
Your privacy is of the highest importance to us, and we promise to protect it in accordance with this policy.
In the course of working with customers and potential customers we may collect personal information for example your name, address, email address and telephone number. In addition, for users of our electronic vehicle charging app we collect details of your vehicle, its location and charging history. We also collect payment information so that you can make and (where applicable) receive payments. All such information is held on secure servers with password or other login protection enabled. Occasionally we may access data on phones or mobile devices (with password or biometric access security) and transmit data on services such as Whatsapp that we believe to be reasonably secure. Ultraleds complies fully with all applicable Data Protection legislation, and we'll treat all your personal information as confidential.
If you browse our website we may also collect, and our third party providers (e.g. Google Analytics) may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit ("User Information").
We use your information only for the following purposes:
- Keeping track of customer and prospect information so we know how to contact you and we have a record of our conversations and communications;
- To take payments and process orders;
- In relation to the electic vehicle charging service, so that you can find charging points and other people can locate your charging point; and to keep track of charging activity and associated payments;
- For statistical or survey purposes to improve our website, app and the services we provide to you;
- To administer this website and our app;
We may disclose relevant information to third party installers for the purpose of installing an electric vehicle charger including your name, address and contact details.
We may ask if you (on an opt-in basis) if you wish to receive information from Ultraleds by e-mail, SMS, telephone or by post, about products, promotions or special offers which we feel may be of interest to you. We may disclose your contact details (e.g. email address) to a service provider (e.g. mailchimp) to process mailings for us. They are also under an obligation to comply with data protection legislation and to keep your personal information confidential.
In the event that you do not wish to be contacted for such purposes, just let us know. You may unsubscribe by clicking the unsubscribe link at the bottom of an email.
Your data may be processed on our behalf by companies under common control with us and by third parties. We have entered into contracts with those processors under which they agree certain things such as only processing/accessing your data for permitted purposes and to take steps to keep it secure. We have required that all such data is held in the UK or EU.
Your Personal Information may be disclosed to other businesses under common control with us. We will not release your Personal Information to any company outside of the TRV group for their mailing or marketing purposes. However, if we are acquired or sell one of our businesses we may transfer your Personal Information to the new owner to be used by them and their group companies.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
You can delete your account. After you make a deletion request, we permanently and irreversibly delete your personal data from our systems, although this may exclude backups for a limited period. Once deleted, your data, cannot be reinstated. We may retain information where deletion requests are made to comply with the law and take other actions permitted by law.
Cookies
We use cookies of the following types: “strictly necessary” (e.g. remembering security credentials and text you have entered); “performance cookies” (e.g. web analytics, error handling) and “functionality cookies” (e.g. remembering your prior choices for convenience but short of being strictly necessary).
Here is a list of the main cookies we use, their type and purpose:
| Cookie Name | Cookie Type | Purpose |
|---|---|---|
| Shopper-Pref | performance | User Preferences |
| XSRF-TOKEN | strictly necessary | used for authentication and authorization. |
| __atssc | performance | This cookie is associated with the AddThis social sharing widget, it stores an updated page share count. |
| __atuvc | functionality | to store performed actions on the website. |
| __zlcmid | performance | This Cookie is used to store the visitor's identity across visits and the visitor's preference to disable our live chat feature. |
| _gcl_au | performance | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services |
| _fbp | performance | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers |
| _ga | performance | to store and count pageviews. |
| ajs_anonymous_id | performance | generally used for Analytics and help count how many people visit a certain site by tracking if you have visited before. |
| ajs_group_id | performance | Used to record the amount of people that visit our site, and track whether you've visited before. |
| fornax_anonymousId | performance | Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. |
| uid | functionality | to record website and server performance with each visit to the site. |
| IR_PI | performance | used for affiliate tracking. It helps to count visitors from websites participating in Impact Radius affiliate marketplace. |
| tracking-preferences | performance | Used to store shopper tracking preferences when consent manager is enabled. To help determine what type of Scripts (Essential, etc) will load |
| drift_aid | performance | to store a unique user ID. |
| SHOP_SESSION_ROTATION_TOKEN | performance | used to distinguish unique users by assigning a randomly generated number as a client identifier. |
| ajs_user_id | performance | Helps track visitor usage, events, target marketing, and can also measure application performance and stability. |
| _fbp | performance | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers |
| _uetvid | performance | to store and track visits across websites. |
| bc_attribution | performance | Bigcommerce attribution |
| _clck | performance | Set by embedded Microsoft Clarity scripts. The purpose of this cookie is for heatmap and session recording. |
| _biz_nA | performance | to record website and server performance with each visit to the site. |
| _biz_flagsA | strictly necessary | A single cookie that stores multiple information, such as whether or not the user has submitted a form, performed a crossdomain migration, sent a viewthrough pixel, opted out from tracking, etc. |
| SHOP_SESSION_TOKEN | functionality | to keep a client's in-house session in sync with their website session |
| _biz_uid | functionality | to record website and server performance with each visit to the site. |
| driftt_aid | performance | used to tie the visitor on your website with the profile within the Drift system. |
| _gcl_au | performance | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services |
| _biz_pendingA | performance | to record website and server performance with each visit to the site. |
| optimizelyEndUserId | performance | set by the Optimizely website optimisation plaftform. This cookie is a unique user identifier |
| ajs_anonymous_id | performance | generally used for Analytics and help count how many people visit a certain site by tracking if you have visited before. |
| bc_segment_id | Strictly necessary | Big commerce segment id for user sessions |
| _fbp | performance | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers |
| _rdt_uuid | performance | This cookie is set by Reddit and is used for remarketing on reddit.com |
| bc_visitor | Strictly necessary | used to gather information about how a visitor uses the website. |
| fs_uid | performance | to track and monitor each customers activity. |
| __ncuid | performance | to track visitor activity from our Twitter ads on our website, and also to allow users to share content from our websites. |
| lastVisitedCategory | Strictly necessary | Tracks last visited category to build product breadcrumbs |
| _mkto_trk | performance | allows a website to link visitor behaviour to the recipient of an email marketing campaign, to measure campaign effectiveness. |
If you'd like to manage your cookies click here. You can use this link to opt out of cookies other than strictly necessary cookies.If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org
If you'd like to opt out of cookies, please go to the Network Advertising Initiative website.
Please note that we're not responsible for the content of external websites.
Your rights and how to contact us
Ultraleds is a trading name of T.R. Ventures Limited. We are a company incorporated in England. Our company number is 07757720. Our registered office is Unit 2, Southfields Industrial Estate, Trafford Park, M17 1SJ. You can write to us there.
Our Data Protection Officer James Barabas. You can reach him by writing to him at the address above (mark the letter “PRIVACY”) or by email to help@ultraleds.co.uk with “PRIVACY” in the subject line.
You have a right (commonly referred to as “subject access”) to see a copy of the information we hold on you and to be told whether any personal data is being processed, what data, the reasons it is being processed, and whether it will be given to any other organisations or people; you are also entitled to be given a copy of the information comprising the data; and given details of the source of the data (where this is available). To exercise these rights please contact us as above.